HR Service Center
The Human Resources Service Center team is available Monday - Friday, 8 a.m. - 5 p.m., with the exception of holidays and other times the university is closed.
When you contact the service center with an HR-related question, a ticket will be opened and assigned. If the service center is not able to resolve your ticket, it will be escalated to one of the Division of Human Resources functional teams.
In addition to the service center, other resources are available to help employees with more specialized questions. See the following chart for more information.
| If your question is about... | |
| Cardinal ID (for DHRM Benefits) | Go to Hokie Spa, select Employment Information - Cardinal ID |
| Conviction checks | Complete the request form |
| Employment verification | Contact The Work Number, 540-231-9331, option 2 |
| Flexible work agreements | Visit the Flexible Work Options website |
| Form I-9 | Email the Form I-9 Operations Team |
| Getting a copy of your W-2 | Go to Hokie Spa, select Year End Tax Statements Banner 9 |
| HR information or policies in your college or department | Contact your HR representative |
| HR forms search | Visit the HR forms site |
| Information Technology help | Visit the 4help site |
| New Employee Benefits Orientation | Visit the New Employee Benefits Orientation site |
| New Hire Center (Equifax) | Email the HR Information Technology team, include "New Hire Center" in the email subject line |
| Payroll or pay statements | Email the Payroll Team |
| Performance management | Contact your HR representative |
| Recruitment consultation | Complete the request form |
| Scheduling a North End Center/Gilbert Place conference room | Complete the request form |
| Scheduling training event | Complete the request form |
| Send forms to Human Resources |
Use the secure HR Dropbox **Note: All HR forms should be submitted through the dropbox; do not send forms by email |
| Updating personal information | Go to Hokie Spa, select Employee Dashboard |
| Updating tax forms | Go to Hokie Spa, select Tax Forms Banner 9 |
| Workplace issues | Contact your HR representative or Employee Relations |
** Note: Some links above will require employees to log in with their VT ID and password.